# Mpho C Madebe - Client Relations & Operations Professional
Source: https://hello.cv/mphomothomme
Bloemfontein

## Work
### Educator Assistant | Beacon Primary School
https://
Provided essential administrative and system support to educators, contributing to the efficient operation of school programs.
- Provided critical administrative support to educators, ensuring the efficient coordination of classroom activities and school programs.
- Managed and maintained accurate student records and school data within the SA-SAMS system, enhancing organizational efficiency.
- Assisted with diverse daily operational tasks, contributing to a well-organized and supportive learning environment for students and staff.
- Facilitated effective communication among staff, parents, and students to support educational initiatives and resolve administrative queries.
### Client Relations Manager | VW & AUDI
https://
Managed client complaint resolution and operational logistics for courtesy vehicles, ensuring high levels of customer satisfaction for VW & AUDI.
- Managed and resolved a high volume of complex client complaints, significantly improving customer satisfaction and strengthening brand loyalty.
- Oversaw the meticulous booking and management of courtesy vehicles, ensuring seamless service delivery and enhancing the client experience.
- Streamlined complaint logging and resolution processes using VW SA and AUDI SA systems, increasing operational efficiency and data accuracy.
- Cultivated positive client relationships through proactive communication and personalized service, addressing concerns with professionalism and speed.
### Call Centre Supervisor | MBD Legal Collections
https://
Led a call center team, providing operational support and strategic insights to enhance performance and achieve collection targets.
- Directed daily operations for a busy call center team, ensuring consistent adherence to service standards and operational targets.
- Analyzed comprehensive call reports and performance metrics, providing targeted feedback and coaching that contributed to team development and efficiency.
- Developed and implemented strategic action plans based on team statistics, optimizing workflow processes and enhancing overall departmental productivity.
- Facilitated effective communication between frontline staff and senior management, translating operational insights into actionable recommendations.

## About
Results-driven professional with a proven track record in client relations, call center operations, and administrative support, dedicated to fostering efficient and collaborative environments. Adept at leveraging strong communication, strategic management, and problem-solving skills to enhance customer satisfaction, streamline operational workflows, and achieve organizational goals. Eager to apply comprehensive experience and a commitment to continuous improvement in a dynamic new role.

## Education
### High School | Kimberley,Northern Cape
### William Pescod High School | General Studies
https://

## Languages
- English | Fluent
- Setswana | Fluent
- Afrikaans | Fluent
- English | Fluent

## Certificates
### Geological Core Yard Assistant (CADDIS)
CADDIS | 2018-11-01 | https://
### Supervisory Development Program
Certificate of Completion | 2015-10-01 | https://
### Fundamentals of Management
Certificate of Completion | 2012-03-01 | https://

## Skills
### Communication
Proficient
- Communication
- Stakeholder Engagement
- Active Listening
- Written Communication
### Conflict Management
Proficient
- Conflict Resolution
- Mediation
- Problem Solving
- Negotiation
### Presentation Skills
Proficient
- Public Speaking
- Data Presentation
- Reporting
- Visual Communication
### Financial Data Analysis
Proficient
- Data Interpretation
- Reporting
- Financial Literacy
- Trend Analysis
### Diversity Management
Proficient
- Inclusivity
- Cultural Competence
- Team Building
- Employee Relations
### Leadership
Proficient
- Team Leadership
- Mentorship
- Coaching
- Performance Management
### Strategic Management
Proficient
- Strategic Planning
- Goal Setting
- Operational Strategy
- Process Improvement
### Customer Service
Proficient
- Customer Satisfaction
- Service Excellence
- Client Relations
- Issue Resolution
### Self Management
Proficient
- Time Management
- Organization
- Prioritization
- Proactive Work Ethic
### SA-SAMS System
Proficient
- SA-SAMS
- Data Management
- Administrative Systems
- Record Keeping

## Interests
### Community & Youth Development
- Community Engagement
- Youth Programs
- Social Impact
### Business
- Business Strategy
- Entrepreneurship
- Market Trends
- Organizational Development
### Philosophy & Religion
- Critical Thinking
- Ethics
- Personal Growth
### Reading
- Lifelong Learning
- Research
- Knowledge Acquisition
### Self Development
- Personal Growth
- Continuous Learning
- Skill Enhancement
### Sports
- Teamwork
- Discipline
- Physical Activity

## References
### Khanyisile Radebe
Ex-Call Centre Branch Manager
0604492419
### Sarah Monyatsi
Service Advisor
Human Auto Ford
0719811149
### Thabo Tire
Principal
Beacon Primary School
053-8741092

## Source
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